Frequently asked questions
What is the return policy?
You can return your order for FREE within 14 days after delivery for a refund.
Sale and discounted items can only be returned for a store credit.
Items must be in their original condition with tags attached.
How much does shipping cost?
Free Shipping All Orders $150+ AUD
New Zealand
- Standard Shipping: $8 NZD
- Express Shipping: $12 NZD
Australia
- Standard Shipping: $12 AUD
- Express Shipping: $20 AUD
United States, United Kingdom & Rest of World
- Standard Shipping: $15 AUD
- Express Shipping: $25 AUD
Additional Information
- All orders are trackable. A tracking number will be provided once your order has been shipped.
- Shipping times may vary due to factors beyond our control, such as customs delays or peak periods.
- Customers are responsible for any import duties or taxes that may apply in their country.
Where are you located?
All pieces are designed and shipped from New Zealand and Australia.
When will I get my order?
Processing & Delivery Times
- Orders are processed within 1–2 business days.
- Standard shipping typically takes 3–7 business days within Australia and New Zealand, and 7–14 business days internationally.
- Express shipping typically takes 1–4 business days domestically and 5–10 business days internationally.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
